Customer Support Associate (Part Time)

Local Part-Time Job Overview: Chicopee

Part-Time Job in Chicopee: Customer Support Associate Hiring Organization: Dollar General Location: Chicopee, MA Career Level: Junior / Trainee (Perfect as a first part-time job).

Part-Time Salary: $19-$26/Hour (approx. $27.9k/Year) Benefits: Eligible part-time team members may receive select benefits. A supportive local team and part-time friendly culture in Chicopee.

Responsibilities

This part-time position centers on your professional skills within the Customer Service space in Chicopee.

• This part-time role in Chicopee is an excellent opportunity for professionals skilled in relevant skills.
• Our Dollar General part-time team in Chicopee, MA is growing.
• Benefit from working part-time in Chicopee, a key hub for the Customer Service industry.

---

Customer Support Associate (Part Time)

About Dollar General

Dollar General operates over 19,000 retail locations delivering everyday essentials to communities. We focus on operational efficiency and customer satisfaction across all store and support touchpoints. When you embark on a career in part time customer support associate with Dollar General, you are joining you are joining a collaborative team of 15 customer service professionals who partner closely during every shift to resolve shopper inquiries, manage inbound volume, and share best practices on the floor.

Job Summary

Join our team as a Part-Time Customer Support Associate and secure flexible shifts designed to fit around your school schedule or second job. Apply today to start earning while keeping your personal commitments. You will serve as Part-Time, delivering the signature Dependable that sets Dollar General apart in the customer service.

Comprehensive Responsibilities

• Inbound Inquiry Resolution: Answer an average of 45 customer calls and emails per shift using Zendesk ticketing software.
• Transaction Processing: Process 120+ customer returns and exchanges daily using the corporate point-of-sale terminal.
• Inventory Verification: Perform weekly stock audits for 300+ high-demand retail items using internal inventory management databases.
• Escalation Management: Resolve escalated customer complaints within 4 minutes while maintaining a 95 percent satisfaction rating.

Industry-Leading Benefits & Salary

Enjoy robust perks designed to support your part-time schedule and personal well-being.

• Salary: $19.00–$24.50 per hour
• Flexible Scheduling: Build your 20 weekly hours around classes or another job with advance shift bidding.
• Employee Discount: Receive a 30 percent discount on all store merchandise and private label goods.
• Wellness Support: Access confidential counseling and mental health resources from day one of employment.

Requirements & Qualifications

• Minimum 6 months of experience in a customer-facing support or retail role
• High school diploma or equivalent educational credential
• Availability to work 20 to 25 hours per week including weekend shifts
• Proficiency in navigating Microsoft Excel and CRM software platforms